Until the COVID-19 crisis, doctors were not generally allowed to conduct virtual office visits and, in most cases, such visits were not covered by insurance.
However, as of March 18, 2020, the Health and Human Services Office of Civil Rights is allowing physicians to use any non-public audio or video communication technology to care for their patients. This is true even if the communication technologies do not fully comply with HIPAA regulatory requirements. This ruling applies to patients who are being treated for ANY reason, not just those who suspect they may be infected with the Coronavirus.
What is telehealth?
Telehealth, also known as telemedicine, involves long-distance contact between the patient and the physician using telecommunication technologies. While such a virtual visit does not allow for the same degree of diagnostic testing, this approach can provide patient care, education, and monitoring.
Currently, Dr. Caballero is offering video visits via two technologies: Apple’s FaceTime and Skype.
How can telehealth protect you from the Coronavirus?
Telehealth appointments can help stop the spread of the coronavirus epidemic by allowing you to see the doctor from home. Not only does this protect you and your family but it helps prevent spread of disease to our other patients who may be in the office for a physical visit.
Does insurance cover coronavirus telehealth appointments?
The new ruling ensures telehealth services will be covered under Medicare and Medicaid. Private insurers are expected to follow these guidelines but you should have your insurance checked when you call our office for an appointment.
How to schedule a coronavirus telehealth appointment
The first step is to call our office at (847) 655-7442. Our staff will schedule your appointment and provide you with instructions on how to electronically submit our new patient registration forms. At the time of your appointment, Dr. Caballero will contact you through either FaceTime or Skype.
Remember, you can schedule a video visit with Dr. Caballero regardless of which state you live in. This is very important for patients who live in parts of the country where they might not have easy access to an Otolaryngologist (Ear, Nose and Throat doctor.)
Please remember that our resources are very limited and if you need to cancel or reschedule, please notify us 24 hours prior to your appointment. If you do not notify us within 24 hours of your appointment your account will be charged a $25 “no show” fee.